Warranty & Returns
30-day returns with return costs covered by Vash Furniture, plus warranty coverage of up to 2 years depending on the product.
Up to 2 years
Warranty length depends on the specific product. The applicable coverage is shown on the product page or confirmed with your order.
Warranty is intended to cover qualifying manufacturing or structural defects in materials and workmanship under normal residential use.
30 days
Contact us within 30 days of delivery to start a return.
For approved returns, Vash Furniture covers the return shipping or pickup cost. We’ll coordinate the return with you so the process is straightforward.
What to expect
Coverage varies by product
Different products may have different warranty periods, up to 2 years.
Manufacturing defects
Qualifying defects in materials, construction or structural workmanship are the focus of coverage.
Normal residential use
Coverage applies to furniture used as intended in a normal indoor residential environment.
Natural wood is unique
Grain, colour and tone variation are natural characteristics of solid wood and are not manufacturing defects.
Four steps
Contact us
Reach out within 30 days of delivery and tell us you would like to return the item.
Confirm the return
We review the request and confirm the return instructions with you.
We arrange it
For approved returns, we arrange return shipping or pickup at our cost.
Inspection & refund
After the returned item is received and inspected, the refund is processed according to the confirmed return.
Variation is part of the material
Solid wood is a natural material. Grain direction, colour, tone and subtle character marks vary from piece to piece. Those differences are part of what makes real wood furniture unique.
Normal changes in tone and character as wood ages are not manufacturing defects. If you are unsure whether something is natural variation or a product issue, send us photos and we’ll review it with you.
Warranty & Returns FAQ
Who pays for a return?
For approved returns requested within the 30-day return window, Vash Furniture covers the return shipping or pickup cost.
How long is the warranty?
Warranty coverage is up to 2 years depending on the product. The applicable warranty for your product is listed or confirmed with the order.
Are differences in wood grain considered defects?
No. Natural variation in grain, colour and tone is expected in solid wood furniture and is part of its character.
How do I report a problem?
Email info@vashfurniture.ca or call 587-575-0633. Photos of the item and packaging are helpful when we review the issue.
Need help with a return or warranty question?
We’ll review the details and help you understand the next step.